Serena And Lilly
Having spent so much time inside, summertime signals that it’s not just time for a new wardrobe but it’s also the ideal season for a house renovation! Don’t know where to start, don’t worry. Serena and Lily will help you with their assortment of cheerful and cozy furniture and home accessories. This company’s collection of modest, beach style designs are sure to enhance your house, from shower mats to light fixtures.
The company has garnered lots of attention for its extensive assortment of furniture and accessories, including in magazines like Vogue, Business Insider, and Home Beautiful, and having a 1M-strong Instagram following.
But can the reality measure up to the image? To help you make a decision, we’ll delve deeply into every aspect of the brand in our review.
Serena & Lilly’s Origins
Serena Dugan, an independent textile designer and decorative painter, didn’t anticipate it would lead to a commercial collaboration when she left her portfolio at Lily Kanter’s store in 2003. Within two hours of their first encounter, the two ladies had decided to start a baby line, and within six months, 600 outlets were carrying their goods.
The business swiftly grew from its Sausalito, California, headquarters to produce baby bedding, children’s bedding, adult bedding, furniture, and decorative accessories. The company switched from wholesaling to direct sales to customers in 2013, which helped it achieve a whole new level of success.
As a result of its high-profile celebrity affiliations, such as creating the nursery for Jennifer Garner and Ben Affleck’s children, it now has its own dedicated storefronts around the nation and is receiving plenty of media coverage. One of the top home décor stores in the nation, Serena and Lily, is well known & recognized.
Before we begin our survey of some of the company’s best-selling products, first I’ll walk you through the brand’s biggest highlights…
Highlights
- Wide selection of furniture for outdoor spaces, living and dining spaces, baths, and bedrooms.
- A similar wide range of home décor items is available, such as carpets, lights, paintings, cushions, and blankets.
- All bedding comes with free shipping and returns.
- Affirm offers installment payment arrangements.
- Ships to Canada and all 50 US states.
- Free design assistance is offered.
- Online and physical stores.
This brand‘s collection includes so many gems, from their bar stools to pillows, beds, bookcases, dinner tables, and more. We’ll concentrate on a few of the business’s significant bestsellers in this review to save you some time and help you get a sense of their unique aesthetic.
Is there a spot in your house that requires a little more care than others? Fear not, furniture from Serena & Lily can give any interior design a modern twist.
Some of the nicest pieces from the brand can be found below. Embrace this review of S&L as we explore some of their most popular items.
The Shore Bench is my first Serena & Lily favorite item. It’s much more beautiful in person! It may also be used in a variety of different areas, so you don’t have to buy it just for one. It can be found in my living room and under the stairs. It’s perfect for showcasing your favorite pillows. You may also purchase a cushion, but I chose not to do so since I wanted to see more of the rattan.
This piece looks wonderful at the foot of a bed as well. It’s the perfect size for a king bed. It would also be lovely in an entryway. I appreciate how it is neutral and would go with any color scheme. This will become a family favorite for many years! It’s also really comfortable to sit on! It also works well as a breakfast nook bench or as a dining room table bench.
I wasn’t looking for anything upholstered. But, with a sloppy spouse and a plain dining table, I wanted something visually attractive. In addition, I wanted something colorful or textured to contrast with, but not overpower, my prized old bamboo chairs.
The iconic classic Riviera collection is our next option. If you do not already have Riviera furniture, you should acquire some! I bought the Riviera Backless Bench for the end of my bed. It’s the perfect spot to sit and put on your shoes, or to add your favorite pillows. This piece would also look great on your dining table or in your entryway. I enjoy how it is available in a number of colors. It’s quite comfortable and of high quality! This line is also great for families because it washes cleanly.
I’m pretty sure every parent blogger on Instagram has these, but they’re an excellent addition to any collection. They are light and portable, and each one is unique owing to the knots in the wood. These are ideal for bathroom decor or practicality (to set items on next to the bath tub). They also look great in a child’s room!
You had to know that Serena and Lily carpets would be included given the company’s absurdly wide assortment of items, right? Let’s examine two of the brand’s best-selling rugs in this review…
This rug is known as a tank. It has weathered two toddlers (my nephews), daily use for the previous two years while I worked remotely from home, and now a full-grown dog! I keep expecting it to fail, but it just keeps going. The white wool components shed a bit at first, but I haven’t had any shedding issues since, even with a dog with sharp puppy claws who gave it a good run of the “zoomies.”
There haven’t been any particularly difficult stains to remove, but there have been several coffee spills, washable paint splatters, and ordinary wear and use. This carpeting is excellent at hiding stains. And, to be honest, I’ve stopped looking for them when I go out to clean and then can’t locate the dang stain when I return.
The only disadvantage I can think of isn’t really unique to this rug, but I view it more as a result of the rug’s textured character. I’ve moved my desk and changed the configuration, and you can see some wear where the chair and my feet used to be. Moving my furniture about every now and then appears to help by balancing the wear, but if you don’t like moving things around, I’d recommend rotating the rug every time you change your mattress.
Searching for a gorgeous, fluffy rug? The stunning Amelia Hand-Knotted Rug combines various blue colours into a unique design that mimics a rolling field sprinkled with daisies. My favorite feature is, because each rug is handmade, the design may vary slightly from rug to rug, giving your house a lovely handcrafted feel.
The Amelia rug is smooth, velvety, and elegant since it is made of 97% wool, but that quality comes at a price because it is rather pricey! The several size options, along with the associated pricing ranges are…
- 3.5’ x 9’—$1,798
- 6’ x 9’—$2,298
- 8’ x 10’—$2,998
- 9’ x 12’—$3,998
- 11’ x 14’—$5,998
- 12’ x 18’—$7,698
I’d definitely recommend taking a look at the Mirabelle Rug if you’re looking for a statement item to place underneath chair or furniture. This stunning rug features an exquisite dot pattern that is completely unheard of in any rug warehouse and is hand-made with 100% New Zealand wool.
Both a deep blue indigo with a contrasting ivory design and an off white ivory with a faded brown pewter pattern are available in the Mirabelle Rug. Both, in my opinion, give any place depth and allure. Following are the sizes and costs…
- 2.6’ x 10’—$698
- 6’ x 9’—$1,498
- 8’ x 10’—$1,898
- 9’ x 12’—$2,498
- 11’ x 14’—$3,298
- 12’ x 18’—$4,798
The brand started with bedding, and I still believe that this is its standout item. Serena and Lily are not Target. They have a decently high price point, but the quality is 100% there to match.
My parents told me your bed is something you should never skimp on because it’s were you spend most of your time. And I whole heartedly agree, you should have quality linens, pillows, and blankets on your bed. So, let’s check a few of their best sellers out…
I needed a duvet that was really light. My boyfriend runs hotter than the typical person, therefore flannel or thick clothing would not be appropriate for him. Not to add that Texas is a very hot state, so this is no joke! I previously experimented with using a quilt in the summer instead of a complete bedspread but ultimately concluded I like the fluff of a comforter. To please us both, I selected linen duvet covers for my down comforter. I believed this would work well for us all year long.
Simple, timeless designs that I won’t grow tired of after a few months appeal to me. I was looking for solid colours when I came across the Solana Duvet Cover. Naturally, I went with fog (grey), as I don’t really like any hue enough to stick with it. I also got the Solana Shams regular size in fog since, of course, I needed a matching pair. In the past, we tried white, but the dogs didn’t like it. The dogs’ fur goes everywhere, even when they don’t get on the bed! Be aware that they are offered individually, so remember to get two!
I was most delighted about this item even though I knew I didn’t need it. In Texas, I don’t often need a blanket at night, but now that my partner and I are living together, I suppose we can keep the heat off longer. Actually, I’m just being cautious. I’ve been looking for a large chunky knit throw for a long, but last year every time I searched, they were either gone or quite little.
This one is in stock and the ideal size! Wool, quite warm, and available in two hues. I considered placing a wager on the grey option because it’s pretty much my favourite hue, but I chose ivory for contrast.
This one has lovely tassels on the ends and is quite lightweight. When I’m not using it, I usually use this one on the sofa but occasionally put it on the bed for decoration. Because alpaca is so silky, I adore it. I wear an alpaca scarf my mother gave me all winter long, and both the scarf and the throw are absolutely georgeous.
Don’t like tassels, then you might like the Positano Linen Duvet Cover. This 100% sustainable European linen duvet, which has no patterns but a wide range of colors to pick from, will keep you toasty as it’s freezing outside and cool when other duvets would make you feel like you were sleeping in an oven.
Its eight distinct, California-inspired tones, sky, ocean, vintage indigo, French blue, eucalyptus, lavender, wild rose, and terracotta have everyone completely swooning. This bedding would be ideal if you opt to complement your home with a coffee table from Serena and Lily or other furniture: I believe the minimalist, simplistic style goes great with every house decor. The following sizes are offered for the Positano Linen Duvet Cover…
- Twin — $278
- Full/Queen — $328
- King/Cal King — $378
The Brookside Duvet Cover may be what you’re searching for if you want a traditional bedding pattern with a modern touch. This duvet completes its elegantly straightforward design with tassels for some added flare. It is made of crisp white fabric with either sky-blue or flax-brown embroidery around the border. I just adore how this duvet cover seems.
The Brookside is light, warm, and gorgeous since it is made entirely of eco-friendly materials, and because each item is hand embroidered, no two are same. Are you concerned that the tassels may come off in the wash? Be not afraid—they are fortified! This tiny amount of knowledge means a lot to me because I’m familiar with the problems caused by lost tassels.
Your bed will be perfect when you add some Serena and Lily pillows to this duvet. They’re available in three sizes and pricing ranges…
- Twin — $358
- Full/Queen — $428
- King/Cal King — $498
I frequently want to paint my walls, but it’s such a hassle. The easy fix! Lily and Serena wallpaper. You may dispense with the coveralls and drop sheets, however it does need to be pasted up. Furthermore, it would take a lot of time to create such lovely artwork, not to mention the expertise needed to paint by hand.
In this article, we’ll provide you information on two of their best-selling wallpaper designs.
The Martinique Wallpaper can be the ideal choice if you’re seeking for a more conventional but yet eye-catching pattern. This has a soft, blue-tinted beauty in its coastal/white colour that would be much more dramatic with one of their lighting options. The natural/white alternative with earth tones is not my style, but I believe it would look great in other places.
97% paper and 3% yarn make up this wallpaper, but here is the bit I really like: Every panel will be a little different because every paper weave naturally varies. The brand cautions against using it in bathrooms or any other space with heavy moisture or humidity and recommended expert installation. Be aware that the paper weave method significantly raises the price; the Martinique Wallpaper costs a steep $348.
Are you trying to give your space a modest yet stunning look? Both you and your walls will appreciate the unique Priano Wallpaper. This wallpaper’s delicate vine motif will add a touch of chill and coziness to any space, and I adore how it doesn’t seem overpowering.
The Priano is available in five unique and colours – green, mink, dusty pink, navy, and sky blue. The latter, in my opinion, truly highlights the vine design! You may attempt to paste this up yourself, however the manufacturer advises that you engage a professional installation due to the size of each roll (27″ wide x 27′ long). For $128, you may decorate your home with the Priano Wallpaper.
Is Their Wallpaper Prepasted?
In order to provide you more control over the paper, Serena and Lily wallpaper is normally pre-cut but unpasted. I’ll mention it once more, the company highly advises expert installation for all of their wallpaper.
Which Style Defines Serena and Lily?
The style of Serena and Lily is described as Californian coastal. I’d say it’s ideal for situations that are relaxed yet appealing and well-designed, or what the brand refers to as “put together yet livable.” With bright and light tones that complement the season’s theme of blue sky and white sands, the beach stripe is now quite fashionable during the summer.
Do They Have A Physical Store?
Yes, they do, and there are plenty of them, I’m delighted to report. There are specific pages for each of the brand’s US locations, from California to New York, on their website. For now there are just two Serena and Lily outlets, both in California, in Berkeley and Vacaville.
Can They Be The Perfect Furniture Brand For You?
While Serena and Lily originally offered only bedding, it has since grown to provide a full selection of accessories and furniture for the house and garden. This company provides everything you’ll need, whether you want to spruce up your living room or put up a welcoming patio area.
The core belief of the company is to transform your house into a welcoming area, not a showcase, as I mentioned before in this article. The company’s founding principle is that “your home should be a welcoming oasis, your go-to location to unwind, socialize, and have a fulfilling life”.
Customer Reviews
For my Serena and Lily review, I read through a variety of articles and review sites, and I discovered that the company is well-liked by many people. They frequently receive appreciation, and it is simple to understand why based on their designs.
With only 7 customers, Serena and Lily have received an average TrustPilot rating of 3.2/5 stars. That’s not really enough to give me a complete picture of the brand, but as I frequently say, sometimes there’s good news in a lack of information. TrustPilot is frequently used as a platform for complaints, therefore I’ll take this as a positive indicator.
One client stated on SiteJabber that the company has…
“Beautiful products and very easy ordering. I have ordered a lot for my new house and this is one of the companies that is actually reliable/ships on time. Would definitely order from Serena and Lily again!”
Another TrustPilot reviewer also expresses that opinion, but in a less gushing way…
“Good quality and really nicely curated items.”
In order to provide you with as much information about Serena and Lily as possible, it is only logical that I also consider the bad aspects of customer reviews. Although this company has received a lot of positive feedback elsewhere, they only have a pitiful rating of 1.5 out of 5 stars out of 60 reviews on SiteJabber. But once more, compared to the vast number of consumers this brand attracts that is a rather modest amount.
So what exactly were the complaints? Most of them involve problems with customer service. And because this seems to be a recurring theme in the poor reviews, I consulted the Better Business Bureau to find out more. And the brand has a comparable low rating of 1.31/5 stars based on 31 customer reviews, yet the BBB nevertheless gives it a “A+” grade since the business frequently addresses consumer issues.
In the end, it appears that while Serena and Lily’s customer service over the phone and online is lacking, the business does offer good customer service when you visit in person. If you’re hesitant to purchase online, I strongly advise visiting one of their numerous US shops, if you can.
Where Does The Brand Make Their Products?
Other items from the company are imported, while some are created in the US. The Mirabelle Rug, for instance, is made by hand in India.
Their Shipping Policy
Serena & Lily offers a variety of delivery choices, and the cost of shipping is determined by the volume of your order. For instance, it will ship for free if your order is under $6, which is unlikely.
- The cost of shipping often falls between…
- From $10 to $229 for regular delivery
- And $25 to $330 for second-day delivery
Shipment costs for orders exceeding $4,000 are 6% for normal shipping and 10% for second-day delivery.
Based on the service, shipping timeframes might vary, but generally speaking, standard delivery would take 2-4 weeks if the requested products were out of stock and 7 to 10 business days if they were. Alaska and Hawaii have different shipping costs and delivery times.
The only country outside of the United States that the company ships to is Canada. If you place an order for a small item, FedEx International will send it, and there will be a 15% shipping and handling charge. Typically, delivery takes three weeks.
Larger shipments will be delivered via White Glove Delivery, and there will be additional charges of 15% for transportation and handling, 20% for brokerage, and additional import taxes and customs. Delivery takes place in 6 weeks for ordinary products and 16 weeks for special items.
Their Return Policy
Within 30 days after receiving your order, you may normally get a refund. Don’t simply mail your things in, though! To obtain a return authorization, you must first speak with customer service or your nearby Serena & Lily design store.
Within 60 days, mattresses and bedding can be returned for a complete refund. Gift vouchers, fabric samples, fabric yardage, unwrapped wallpaper, wallpaper swatches, art pieces, nursery cribs, and hanging or lighting fixtures that have been installed are all non-refundable. Additionally, custom orders are not eligible for cancellation or refunds.
While design shops cannot now accept physical product returns, you can send products back. The cost of the service varies, and it will be deducted straight from your refund…
15% return shipping cost applies to White Glove, Room of Choice, and Doorstep products.
Except for bedding, FedEx charges a $15 delivery fee for returns.
Final Verdict
I don’t blame you if you’ve completely fallen for anything Serena and Lily have to offer, I understand. Having said that, I can’t overlook how expensive certain things are. Therefore, you must consider them an investment.
Given the excellent quality of the brand’s products, you would require expert cleaning and/or installation help, which really drives up the expenses. Additionally, both the product and delivery charges are rather pricey. But it doesn’t mean they aren’t worthwhile investments!
I really think that everyone deserves the things that make them happy, and if a handmade rug makes you happy every day, then to me, it’s worth buying.
It makes logical that Serena and Lily items are expensive. Since they are of high quality and are expertly crafted, you will essentially get what you paid for. In light of all I’ve mentioned in this review, I still believe the brand is worthwhile, assuming you can afford the price. If you’re unable to, choose payment installments with confirm.